The service industry goes above and beyond providing great value and benefit to customers and all service providers should be looking for ways to add value to what they do. This is especially true in the hair and beauty industry which is a hugely competitive industry. Even though the economic situation is daunting for many people, looking and feeling great is essential for people.
Whether this is to ensure a person presents the best image for their business or to really make the most of an evening out, people are turning to beauty services for a pick-me-up during troubled times. This means a hairdresser that provides great service can really stand out from the crowd.
There are many ways that a hairdresser can use the SMSmemo service to provide a great level of service to their customers and the first is to remind them of any appointments that have been made. The reminder can be set at different points, perhaps 24 hours before the appointment or on the morning of the appointment. No matter when the SMS is set up to inform clients of their appointment, it should ensure customers remember when their appointment is. This is of benefit to the hairdresser as it should reduce the number of no shows they may experience but also helps the customer to plan ahead.
Repeat customers can be reminded of appointments
Some customers will have a repeat appointment with their favourite hairdresser or salon and this message service is a great way to confirm or remind customers of all bookings. The pace of modern life is rather hectic so a simple reminder about an upcoming appointment can make a big difference for people, allowing them to remain on top of their commitments.
The use of the SMSmemo service is also ideal for informing customers with an appointment if there is a reason to cancel or reschedule an appointment. Unfortunately, there can be many reasons to reschedule an appointment such as the hairdresser being off work due to illness or being called away. There may also be issues regarding the salon, some of which can force hairdressers to call off appointments at short notice.
If they have a busy appointment schedule, using the SMSmemo service to contact all clients with booked appointments ensures the message gets out quickly and efficiently. Performing this task by hand may see some customers being missed out, so having an automated service can be of great benefit in providing the information to every customer.
Keep customers informed of special events
In addition to keeping on top of booked appointments, use of the SMSmemo service can be great for promoting special events or discount offers at the salon. It is one thing having posters up in the salon advertising upcoming events but if people do not come to the store on a regular basis or perhaps do not peruse a website, it can be difficult to keep them informed of any deals. Using the SMSmemo service is the ideal way to pass on information to customers which could see them save money or enjoy a special offer.
This service can also increase a greater level of communication beween the hairdresser and customer, allowing better services to be offered. A hairdresser may contemplate offering a late-night service to customers if there was regular demand and one great way of gauging demand can come from sending out a quick question via the SMSmemo service. The replies can be easily calculated, providing a gauge of the level of support for a service.
This could allow the hairdresser to provide a service at an hour that suits more customers, increasing the value and merit of the service that is being provided. Questions can also be asked about product ranges or if there are any hairstyles or techniques they are interested in, providing a greater degree of feedback for the hairdresser, allowing them to provide a more focussed service to their customers.
Increased communication and knowing what customers want is crucial for all service providers these days and hairdressers have to realise that the quality of their service is not only dependent on their hairdressing skills. There is a definite need to improve on communication and to understand what customers want in order to provide the best service. A hairdresser that provides a great hair cut or styling service to their customers will always be in demand but use of the SMSmemo service can greatly increase the service they provide, making them in more demand than ever.
